Head – Customer Interface

Title Head – Customer Interface

Company A Leading Provider IT Solution to Telecom Industry

Role IT-Software

Location "Gurgaon"

Openings 1

Experience 10 to 15 years

Education "B.E." , "B.Sc" , "B.Tech" , "M.Sc"

Skills NA

Job Priority Normal

Employment Type Permanent

Salary Range Rs. 10.00 to 15.00 Lakh per Year

Job Description
Candidate should be Any B.E/B.Tech/B.Sc/M.Sc
10-15 yrs of experience
Worked for Telecom, Banking, BPO & It domain
Overall operational responsibility of CI Track, i.e. CRM, Self Care, Corporate/ Intranet Portals, POS, Dealer Management etc.
Setting up operation, support & monitoring process for CI
Configuration of tariff plans for CRM
Configuration and management of POS and Dealer Management Systems
Creation and Maintenance of users and access levels of users as per Etisalat policies
Creation of various trouble ticket codes in CRM
Updation of Intranet and self care portal
Management and Maintenance and number inventory system and coordination with network and provisioning teams