Siebel CRM

Title Siebel CRM

Company A Leading Provider IT Solution to Telecom Industry

Role IT-Software

Location "Bahrain" , "Kolkata" , "Noida" , "Pune"

Openings 6

Experience 6 to 9 years

Education "B.E." , "B.Sc" , "B.Tech" , "M.Sc"

Skills NA

Job Priority Normal

Employment Type Permanent

Salary Range Rs. 10.00 to 18.00 Lakh per Year

Job Description
• Candidate should be Any B.E/B.Tech/B.Sc/M.Sc
• 6 – 9 yrs of total experience
• Minimum 4 years experience in Siebel CRM Configuration and Customization
• Thorough knowledge of CRM Domain is essential.
• Strong Working knowledge on more than one of the CRM modules i.e. Account
• Management, Order Management, Service and Trouble Ticket Management,
• Product Configuration, Oracle Self-Service Web Care, Partner Relationship Management.
• Working experience in Unix Shell Scripting and Oracle SQL and Pl/ SQL
• Good working experience on Version Controlling software.
• Ability to work under pressure and to stretch during week ends/ Odd hours.
• Ability to formulate / take end user trainings.
• Competences:
• Functional:- ,Strong written/verbal communication skills ,Good Team Player ,Positive and flexible attitude ,Ability to think clearly, identify risks, anticipate eventualities and resolve problems under pressure,Ability to understand and comply with business processes and procedures ,Ability to interact with users / partners / vendors / sub-contractors effectively.
• Technical
• Strong technical and designing expertise to effectively assist the team in designing/ trouble shooting
• Ability to understand and comply with methods, standards, guidelines, tools, techniques and procedures
• Managerial:
• Good team player and manage a team of Developers
• Manage the shifts for the team members and assign tasks accordingly with effective job rotation
• Ability to complete tasks within timeframe and quality requirements
• Ensure Customer satisfaction
• Job Profile -
• The candidate will be responsible for planning, analyzing and managing configurations of Siebel CRM
• Analyzing requirement as per customer business needs
• Planning/ Designing/ Trouble Shooting Siebel CRM Configuration and Customization
• Leading a team of Siebel CRM Developers
• Formulating and monitoring processes for better control with customer satisfaction
• Need to provide Daily/ Weekly/ Monthly Management reports to Top Management
• Creating Job Rosters for the Team
• Enhance the knowledge base of the Team by exposing team members to multiple modules through job rotation